F.A.Q.

All parts in our shop are aftermarket body parts unless a listing explicitly states otherwise. OE / OEM numbers on product pages are reference numbers for fitment matching — they do not mean the part is a genuine factory OEM part.

Use make, model and year filters in the shop, then open the product and read the fitment list and photos. Compare reference OE numbers when shown. For certainty before ordering, email your VIN to [email protected] and we will confirm compatibility.

Yes. Send your 17-character VIN (and preferred part type, e.g. front grille) to [email protected] or via the contact form. We check fitment and reply with a direct link to the correct product when available.

Facelift (LCI) and pre-facelift cars often need different grilles or trims. Check your model year and the product fitment notes. If unsure, send a clear photo of the front of the car plus the VIN — we will help you choose the matching part.

Yes. We ship from Kaunas, Lithuania across the EU. Delivery is typically 2–7 business days depending on destination and courier (DPD, Venipak, Lithuanian Post and others). A tracking number is emailed after dispatch. Local pickup in Kaunas is also available at checkout.

We offer multiple payment methods depending on your country of residency. Our customers security is one of the biggest considerations. There for we use the most reputable payment processing providers. We do not collect or retain any payment details provided during checkout.

Cards
We accept Visa, Mastercard, and American Express payments from customers worldwide. Currencies accepted EUR, GBP. Payment processing is integrated directly in to our checkout page securely accept card payments online through "Stripe" payment service. Read more about "Stripe".

Paysera
Paysera – flexible electronic payment system. You have the possibility to make payments via e-banking using the Payment Initiation Service (PIS). The technology is governed by the PSD2 Directive of the European Union. Read more about Paysera.

PayPal
PayPal is a global service that moves the payment amount from your selected funds to the merchant without sharing your financial information. Currencies accepted EUR, GBP. If PayPal payment method is selected customers will be redirected to PayPal to complete transaction. Existing PayPal customers then must confirm transaction. For non existing PayPal customers PayPal account will be created for protection during transaction. Read more about PayPal.

Depending on the items you want to purchase your order can be shipped with either Venipac, DPD Courier (up to 31KG) or Lithuanian POST office. All orders can be tracked and traced. Tracking number will be provided via email and order status will change on your account.

All orders should usually ship out within one (1) or two (2) working days after we have received the payment and after your order status has changed to 'Processing'. If you haven't received confirmation that your order has been shipped after three (3) working days (nine (9) days in case of bank transfer/payment) please contact us as soon as possible. All shipped orders usually delivered within 5 – 6 business days. No orders will be processed and/or shipped during holidays, since our office will then be closed.

All items ship from our warehouse in the Lithuania

You can select "Local Pickup" option during checkout. We will notify you via eMail when your order is ready for pickup.

First of all please make sure that you've entered the correct shipping address because this is the address that will be used for shipping the order. If there are any mistakes or typos please correct this as soon as possible and then also confirm this to us before the status has changed to 'Completed'.

If you have received a broken or damaged part or product please take at least one photo (preferably more) of the damaged/broken part and send it, together with your order number and explanation, to [email protected] In case the damage cannot be shown via pictures please try to send us a video of the problem. You should do this immediately after noticing and within two (2) days after having received the product. We will then get back to you as soon as possible. Please note that in case of user abuse (damage inflicted/caused by the end user) the part or product will not be replaced and neither will you receive a refund or store credit. In all cases this will be communicated to the end-user.

Please contact us at [email protected] before sending anything back. We accept returns for defective and non-defective new products within 15 calendar days of delivery. Exchanges are available. Only new items in original packaging and resellable condition qualify. Refunds are processed within 1 business day after approval (your bank may take longer). See our full policy at /returns.

If you want to cancel your order please send us an email to [email protected], send a message from contact page or contact us by phone (right-hand top corner) as soon as possible. Don't forget to keep your order number.

First, make sure you have contacted us at [email protected] and received confirmation before returning your order. Once confirmed, you may ship the item to us or bring it to our warehouse in Kaunas. We recommend using tracked shipping. After we receive and inspect the item, refunds are processed within 1 business day using your original payment method (your bank may take longer to show the credit).

Your refund is issued to the same payment method used for the order. Once approved, we process refunds within 1 business day. PayPal refunds often appear the same or next working day; bank transfers may take a few additional days depending on your bank.