F.A.Q.

PAYMENTS

1. What Payment methods are available?

We offer multiple payment methods depending on your country of residency. Our customers security is one of the biggest considerations. There for we use the most reputable payment processing providers. We do not collect or retain any payment details provided during checkout.

Cards

We accept Visa, Mastercard, and American Express payments from customers worldwide. Currencies accepted EUR, GBP. Payment processing is integrated directly in to our checkout page securely accept card payments online through “Stripe” payment service. Read more about “Stripe”.
 
Paysera
Paysera – flexible electronic payment system. You have the possibility to make payments via e-banking using the Payment Initiation Service (PIS). The technology is governed by the PSD2 Directive of the European Union. Read more about Paysera.
 
PayPal
PayPal is a global service that moves the payment amount from your selected funds to the merchant without sharing your financial information. Currencies accepted EUR, GBP. If PayPal payment method is selected customers will be redirected to PayPal to complete transaction. Existing PayPal customers then must confirm transaction. For non existing PayPal customers PayPal account will be created for protection during transaction. Read more about PayPal.
 

SOFORT

SOFORT 20 million customers across Europe. Austria, Belgium, Germany, Italy, The Netherlands, Poland, Spain, Switzerland, United Kingdom. SOFORT is the main online direct payment method and works via online banking. It is the predominant online banking method in countries such as Germany, Austria, Switzerland and Belgium. SOFORT enables customers to pay via direct online payouts from their bank accounts. Currency must be selected EUR. Customers log into SOFORT’s payment page to approve payments. Read more about SOFORT.
 
Przelewy24
 

Przelewy24 (P24) enables customers in Poland to pay directly via online payouts from their bank account. Customers are redirected to their bank’s payment page to log in and approve payments. Currency must be selected EUR. If Przelewy24 payment method is selected customers will be redirected to Przelewy24 to complete transaction.  Read more about Przelewy24.

 
Giropay
Giropay enables customers in Germany to pay directly via online payouts from their bank account. Currency must be selected EUR. Customers are redirected to their bank’s payment page to log in and approve payments. Read more about Giropay.
 
iDEAL

 iDEAL enables customers in the Netherlands to pay directly via online payouts from their bank account. Currency must be selected EUR. Customers are redirected to their bank’s payment page to log in and approve payments. Read more about  iDEAL.

EPS

EPS E-PAYMENT STANDARD enables customers in Austria to pay directly via online payouts from their bank account. Currency must be selected EUR. Customers are redirected to their bank’s payment page to log in and approve payments. Read more about EPS.

 
Bancontact

Accept payments using Bancontact, Belgium’s most popular payment method. Currency must be selected EUR. Read more about Bancontact.

SHIPPING

1. How will my order be shipped?

Depending on the items you want to purchase your order can be shipped with either Venipac, DPD Courier (up to 31KG) or Lithuanian POST office. All orders can be tracked and traced. Tracking number will be provided via email and order status will change on your account.

2. When will my order ship?

All orders should usually ship out within one (1) or two (2) working days after we have received the payment and after your order status has changed to ‘Processing’. If you haven’t received confirmation that your order has been shipped after three (3) working days (nine (9) days in case of bank transfer/payment) please contact us as soon as possible.

No orders will be processed and/or shipped during holidays, since our office will then be closed.

3. Where do your items ship from?

All items ship from our warehouse in the Lithuania

4. Can I come pickup my order?

You can select “Local Pickup” option during checkout. We will notify you via eMail when your order is ready for pickup.

5. I still haven't received my order. What to do?

First of all please make sure that you’ve entered the correct shipping address because this is the address that will be used for shipping the order. If there are any mistakes or typos please correct this as soon as possible and then also confirm this to us before the status has changed to ‘Completed’.

6. My product has arrived broken or damaged. What’s the procedure to do this?

If you have received a broken or damaged part or product please take at least one photo (preferably more) of the damaged/broken part and send it, together with your order number and explanation, to [email protected] In case the damage cannot be shown via pictures please try to send us a video of the problem.

You should do this immediately after noticing and within two (2) days after having received the product. We will then get back to you as soon as possible.

Please note that in case of user abuse (damage inflicted/caused by the end user) the part or product will not be replaced and neither will you receive a refund or store credit. In all cases this will be communicated to the end-user.

 

RETURNS & CANCELLATIONS

1. What is your Return Policy?

ADS Auto Parts takes great pride in the quality of the products that we sell and, as a direct result, offers a thirty-day (30-day) money-back guarantee on all products.

General rules:

The customer is required to take care of any shipping and handling fees. These fees are non-refundable by ADS Auto Parts.This excludes items shipped incorrectly by ADS Auto Parts. Refunds will only be issued once the product has been received and inspected by ADS Auto Parts employee.To return merchandise, the consumer must first contact ADS Auto Parts customer service. Once an employee has accepted the return request the customer will then have up to fourteen (14) business days to ship the product(s) back to ADS Auto Parts.The consumer must return the product(s) in its/their original packaging and in ’as-new’ condition. You will be notified by mail once we have received and processed the returned product(s).

2. I want to cancel my order. What’s the procedure?

If you want to cancel your order please send us an email to [email protected], send a message from contact page or contact us by phone (right-hand top corner) as soon as possible. Don’t forget to keep your order number.

3. I’ve returned an order or product to you but haven’t heard back. Now what?

First of all, before anything else, please make sure that you’ve notified one of our employees and that you have received confirmation before you return your order/product to our store. We don’t want your package to get misplaced or signed by a different department as it would only delay the process.

Once you have received confirmation you may return the order/product to us with any shipping method you prefer. Please keep in mind, though, that if you decide to return your order/product without any way to track and/or trace it we unfortunately won’t be able to help you in case in case it goes missing or gets damaged during transit. Therefore we highly recommend to use a service that offers at least one of these options, but preferably both.

Once we have received the product one of our employees will usually inspect and the product within two (2) or three (3) working days. If there aren’t any further issues you should receive a refund within ten (10) working days, depending on the payment method that was originally used. You should also receive a confirmation of this by mail.

 

4. How will I receive my refund?

Your refund will be issued in the same way that the order was originally paid for. This means that Paypal payments can usually be refunded the same or next working day, while bank payments may take up to ten (10) working days.

If you have any questions feel free to drop a line on our contacts page.